Italian TIM sim cards

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Italy Service

The official TIM Italian SIM card, combined with an unlocked GSM cell phone, is the most simple and economical solution for making and receiving phone calls while in Italy.
ALL incoming calls, regardless of their origin, are FREE! Outgoing rates, as outlined below, are extremely inexpensive as well. Since this SIM card is prepaid, there are no monthly fees and no need for a contract.
Having an international mobile phone while traveling overseas is indispensable in terms of security and convenience, and with a prepaid SIM card, it is also affordable!

This service requires registration BEFORE YOU TRAVEL.

Registration requires 1-3 working days and is provided by Italy101.com Please consult your User Guide for further details.

Rates

Domestic Calls

Domestic rates are per minute for outgoing calls.
All incoming calls, regardless of where they originate, are free with your Italy SIM card.

International calls

All incoming calls, regardless of where they originate, are free with your Italy SIM card.

Activating your service

Your official TIM SIM card will provide you with an Italy mobile phone number that is printed on the reverse of the SIM card packaging under a bar code and will begin N. tel 3.

To activate your service

1. Be sure that the battery is adequately charged.
2. Insert the SIM card into your GSM phone*.
3. Turn the phone on.
4. Make a call, (Once you make your first phone call your SIM card will also be activated to receive calls).
5. The first call can be made outside of Italy, as long as the sim has been registered.

* You will need to snap out the thumbnail sized SIM card along the perforated edge of its holder and then insert the SIM card into your international mobile phone with the gold contacts of the SIM card facing the metal contacts of your mobile phone.
^ Your phone will prompt you for a 4-digit PIN code, which is located on the tri-fold envelope affixed to the SIM card. The PUK is only required to unblock your phone if you enter in a PIN code incorrectly. Follow your cell phone manual instructions to correctly use the PUK to unblock your phone.

Shipping information

Your SIM card will ship directly from Italy.
Arrival time varies depending on your location.
Allow 3 - 4 days for US delivery (add a day for HI & AK)
Allow 5 - 10 days for international shipping
Sorry, we don't ship on Sundays

Making and receiving calls

How to make a call

To make an international call from your Italian mobile phone dial 00 then the country code and phone number. For example, to call the United States, dial 00 then 1 and then the phone number.

How family and friends call you

Family and friends need to dial the international prefix then the country code and your mobile phone number. For example, when calling from the United States, callers need to dial 011 39 and then your mobile phone number.

Recharging your account

To add credit to your Italy SIM card, you will need to purchase RICARICard airtime vouchers. You will find these vouchers in tobacco shops and petrol stations in Italy.
They are available in 5 denominations: 5 EUR ($7.35 USD), 10 EUR ($14.70 USD), 20 EUR ($29.41 USD), 30 EUR ($44.12 USD) and 50 EUR ($73.54 USD).
RICARICard airtime vouchers are available at face value, so a 5 EUR voucher will cost you 5 EUR and subsequently will credit your Italy SIM card with 5 EUR.

To recharge your account:

1. Purchase a recharge voucher.
2. Scratch off the silver covering to reveal the 16 digit code.
3. Call 4916 from your Italy cell phone (this call is free of charge!).
4. Select option 2 for the recharge option.
5. Select option 1 for the RICARICard recharge option.
6. Enter the 16 digit code.
7. The number will be repeated back to you.
8. Press 8 to confirm.

If the service is not available, you can key in: *123* RicariCard Code # [SEND]

For more information, dial 119 in Italy from your mobile phone.

Do not purchase another Italy SIM card when your credit is depleted. You only need a recharge voucher!

Contacting Customer Service

Customer service for your Italy SIM card is available 24/7 by dialing 1860 from your mobile phone. Select option 2 for English.

Service life

Each recharge extends the validity of the SIM card for 12 months from the date of the recharge, plus one month in which you may only receive calls. If you do not recharge your SIM card within that period, the SIM card and phone number will be recycled and any remaining credit will be forfeit. To get connected again you will be required to purchase another SIM card.

Handset compatibility

This SIM card requires an unlocked international GSM mobile phone.

If you have difficulty using the service in your handset, please contact Customer service

If you didn't find the information you were looking for here, try our simcard FAQ for a list of commonly asked questions and their answers.